- Processing is 1-3 business days . All orders will be shipped within 1-3 business days of your order date. Once your order has been shipped, please allow 3-4 business days for delivery of your order.
- Orders are shipped via USPS Priority mail and USPS Ground Package.
- You may experience shipping delays with carriers beyond Rare Diamond Co’s control. We appreciate your patience.
- Please note Rare Diamond Co is not responsible for any delays once order has been shipped from our facility. Shipping times may also vary depending on your shipping destination. All shipping updates will be communicated via email.
- Rare Diamond Co. is not responsible for any lost, damaged or delayed packages that are delivered by USPS. Any claims for lost, stolen, or damaged shipments must be made with the shipping carrier; we are not liable in any of these situations. Some lost or damaged packages are insured by the USPS. Contact USPS at (800) 275-8777 to file an insurance claim if your tracking information shows that your package was delivered.
- Please confirm your billing and shipping information before completing your order. We are not responsible for incorrect delivery of shipment due to incorrect addresses. (the shipping address the customer enters at the time of the purchase is the address our system will print and ship the package to)
All sales are final; we are unable to issue refunds or exchanges on loungewear items . (We will in the near future as new items are added) Please let us know if you received the wrong item. Every situation will be handled individually. Within 3 days of delivery, damaged, defective, or erroneous products MUST be reported. Please contact customer service at email@example.com
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt.
DEFECTIVE/DAMAGED ITEMS PROCESS:
Use your smartphone to take pictures of the defective or damaged area and email the images to firstname.lastname@example.org, including the tag in the image showing it is still attached. Indicate "Defective" or
"Damaged" in the subject line.
- Include your First and Last name and order #
Thank you again for your business!
Your Rare Diamond Co Team