FAQ

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

• You will receive an email once your order has been dispatched via USPS which will contain your USPS Tracking Number. Please keep in mind that it may take USPS up to 24 business hours to provide tracking updates.

CAN I EXCHANGE MY ITEM?

• Yes, we do offer exchanges. Exchanges are to be made within 10 business days from the date package was received/picked up. If you wish to exchange an item we will issue you store credit that can be used towards the website at any time. Once we receive your exchange item at our P.O. box, please allow 5 business days for the exchange to be processed and completed.
• Please contact us before sending exchange. The items MUST BE in their original packaging and unworn. If the order is NOTreturned in its original state, your exchange WILL NOT be honored. Bodysuits, swimwear, lingerie, sale items, accessories excluded and are FINAL sale.

I NO LONGER WANT MY ITEM. CAN I RECEIVE A REFUND?

• No, we do not offer refunds. You may send the item back for store credit if it’s in the 10 day window . Note that bodysuits, swimwear, lingerie, sale items and accessories are FINAL sale and are NOT eligible for an exchange.

DO YOU PROVIDE RETURN SHIPPING LABELS?

• No, we do not offer return labels as exchanged items are made at the customers own cost. We suggest using USPS as it is the most cost-efficient shipping method.

CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

• No, we are very quick at processing orders to make sure that you receive yours as soon as possible. Once an order has been placed, we are unable cancel it.

WHY HAS MY ORDER BEEN CANCELLED?

• Our items sometimes sell out very quickly due to a high demand or occasions an item you have ordered can suddenly become unavailable. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
• In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be canceled. In this case, you will need to try replacing your order using an alternate payment method.

HOW LONG DOES IT TAKE TO RECEIVE STORE CREDIT?

• When we receive your exchange item, we will process the exchange within 2-4 business days. Once your exchanged item has been processed and your store credit issued, you will receive a store credit code at the email address which you provided at the time of your purchase. Please check your email inbox as well as the spam folders for this store credit code. 

CAN I MODIFY MY ADDRESS AFTER IT HAS BEEN VALIDATED?
Yes. This type of adjustment is possible as long as the order has not yet been shipped. Please contact us as soon as possible to notify us of the changes to your order. If urgent we recommend that you contact us @shoprarediamond@gmail.com

How does Warehouse Pickup Work?

Once you select pick up . And your order is ready, you will receive a confirmation email to contact us to schedule a pick up day/time . Usually the pickup is ready the same day (depending on the time ordered) or the next business day (Note: We close early on Saturday’s and closed Sundays ) . 

•Pickups cannot be exchanged before picking up item/items 

• If the customer does not pickup up the order after a extended period of time (Months) . Your item/items will be donated towards a charitable foundation.